1About This Policy
This Privacy Policy explains how Da Vinci Travels & Tours Pty Ltd (ABN 86 630 721 658) ("we", "us", "our") collects, uses, discloses, and protects your personal information when you interact with us, including when you use our website, submit an enquiry, or make a travel booking.
By providing your personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.
2Who We Are
Da Vinci Travels & Tours Pty Ltd (ABN 86 630 721 658) is an ATIA-accredited Australian travel agency. We arrange international and domestic travel including flights, itineraries, and related services on behalf of our customers.
For privacy-related matters, contact us at:
- Email: Booking@davincitravel.com.au
- WhatsApp: +61 478 641 578
- Facebook Messenger: m.me/DAVINCI047
3What Personal Information We Collect
3.1 Enquiry & Contact Information
When you submit an enquiry through our website or contact us directly, we may collect:
- full name;
- email address;
- phone number;
- preferred contact channel (email, WhatsApp, Messenger, or phone);
- travel preferences and destination details provided in your enquiry; and
- any other information you choose to provide in your message.
3.2 Booking Information
When you proceed with a booking, we collect additional information including:
- passport details (full name as on passport, nationality, passport number, expiry date, date of birth);
- travel dates, flight preferences, and itinerary details;
- frequent flyer numbers and airline loyalty programme details (if provided);
- meal preferences, seat preferences, and special assistance requirements;
- travel insurance preferences; and
- payment billing details (full card numbers are processed by our payment provider and are not stored by us).
3.3 Sensitive Information
We may collect sensitive information where relevant to your booking, including health information (e.g., medical or disability requirements for airline special assistance) and dietary requirements. We will only collect sensitive information with your consent or where permitted by law.
3.4 Website Usage
When you visit our website, we may automatically collect non-personally identifiable information including your IP address, browser type, pages visited, and referring website. This is used for website analytics and improvement only.
4How We Collect Personal Information
We collect personal information:
- directly from you when you complete our web enquiry form;
- when you contact us by email, phone, WhatsApp (+61 478 641 578), or Facebook Messenger (m.me/DAVINCI047);
- when you proceed with a booking and provide booking details;
- through our website via cookies and analytics tools; and
- in some cases, from third parties such as airlines or booking platforms where you have authorised them to share your information with us.
5Why We Collect and Use Personal Information
We collect and use your personal information to:
- respond to your travel enquiries and provide quotes;
- arrange and confirm your travel bookings including flights and related services;
- communicate with you about your booking via your preferred channel (email, WhatsApp, Messenger, or phone);
- make reservations with airlines and other Suppliers on your behalf;
- comply with airline, immigration, and customs requirements (including providing passport details to airlines for ticketing);
- send booking confirmations, e-tickets, itineraries, and important travel updates;
- process payments and maintain accurate financial records;
- comply with our legal obligations, including the Privacy Act 1988 (Cth), Australian Consumer Law, and ATIA accreditation requirements;
- manage complaints or disputes; and
- improve our services and website.
6Disclosure to Third Parties
6.1 Travel Suppliers
To arrange your booking, we are required to provide your personal information (including passport details and contact information) to:
- airlines and other Carriers;
- global distribution systems (GDS) and booking platforms (e.g., Amadeus, Sabre, Galileo);
- other travel service providers where included in your booking; and
- travel insurance providers (where you request travel insurance).
6.2 Regulatory Bodies
We may disclose your information to ATIA, the ACCC, or other regulatory bodies where required by law or our accreditation obligations.
6.3 Service Providers
We may share your information with trusted third-party service providers who assist in operating our business (IT providers, email services, payment processors). These providers are bound by confidentiality obligations and may not use your data for their own purposes.
6.4 No Sale of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6.5 International Disclosure
Because we arrange international travel, your personal information will be shared with overseas Carriers and relevant authorities in destination countries. By proceeding with an international booking, you acknowledge that your information will be disclosed overseas in connection with your travel arrangements.
7How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:
- secure email communication and encrypted messaging (WhatsApp and Messenger use end-to-end encryption);
- restricted access to personal information on a need-to-know basis;
- secure storage of physical and digital records; and
- use of reputable, security-compliant third-party systems for payment processing.
While we take these precautions, no data transmission over the internet can be guaranteed as completely secure. If you believe your information has been compromised, please contact us immediately.
8How Long We Retain Your Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
- Enquiry data (for enquiries that do not proceed to a booking) is generally retained for up to 12 months.
- Booking data (including passport and ticketing records) is retained for a minimum of 7 years to comply with Australian financial record-keeping obligations and ATIA requirements.
- Where required by law (e.g., tax records), data may be retained for longer periods.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
9Your Rights Under the Australian Privacy Principles
9.1 Access
You have the right to request access to the personal information we hold about you. We will respond within a reasonable time (generally 30 days). We may charge a reasonable administrative fee for providing access, which we will notify you of in advance.
9.2 Correction
If you believe that personal information we hold is inaccurate, out-of-date, incomplete, or misleading, you may request that we correct it.
9.3 Withdrawal of Consent
Where we rely on your consent to collect or use your personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent may affect our ability to provide services to you.
9.4 How to Exercise Your Rights
- Email: Booking@davincitravel.com.au
- WhatsApp: +61 478 641 578
- Messenger: m.me/DAVINCI047
10Cookies & Website Analytics
Our website may use cookies and similar technologies to improve the user experience and collect analytics data. We may use:
- Essential cookies — necessary for the website to function;
- Analytics cookies — to understand how visitors use our website (e.g., Google Analytics); and
- Preference cookies — to remember your settings.
You can configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect some functionality of our website.
11Marketing Communications
We may send you travel updates, fare alerts, and promotional information by email or messaging channels if you have opted in or if we have an existing relationship with you. You may unsubscribe at any time by:
- clicking the unsubscribe link in any marketing email; or
- contacting us directly at Booking@davincitravel.com.au.
Opting out of marketing communications will not affect transactional messages related to your active bookings.
12Privacy Complaints & Contact
12.1 Contact Us First
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first. We will acknowledge your complaint within 2 business days and aim to resolve it within 30 days.
- Email: Booking@davincitravel.com.au
- WhatsApp: +61 478 641 578
12.2 Office of the Australian Information Commissioner (OAIC)
If you are not satisfied with our response, you may escalate to the OAIC at www.oaic.gov.au or phone 1300 363 992.
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. The updated policy will be effective from the date shown at the top of this document. We encourage you to review this policy periodically.